Your invisibleSHIELD™ purchase is backed by our 45 Day Money-Back Guarantee*. If you're not completely satisfied with your invisibleSHIELD™, return it within 45 days of your purchase date for a 100% product refund. (Please note that shipping costs are non-refundable) Have your order # and transaction information ready when contacting us.

Send your invisibleSHIELD™ Money-Back Guarantee inquiries to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it for RMA details.

(*) Money-Back Guarantee not available in Hong Kong and China.

The invisibleSHIELD™ purchase includes a lifetime replacement guarantee. We want you to feel safe and secure when investing in your digital life, and that you are confident the invisibleSHIELD™ is the strongest and most durable protection you will find. Purchasing an invisibleSHIELD™ will protect your investment for the life of your device. Proof of purchase and return of original product are required. Have your order # and transaction information ready when contacting us. 

The Lifetime Replacement Guarantee is simply what it says: If your invisibleSHIELD™ ever becomes scratched, torn, or damaged in any way while protecting your device, we will replace the invisibleSHIELD™ at no cost to you, for as long as you own your device. All you have to cover is the shipping and handling of the replacement shield and the shipping of your old shield back to us.

Send your invisibleSHIELD Lifetime Replacement inquiries to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it for RMA details.

OtterBox products come with a ONE (1) YEAR Limited Warranty from the date of the retail purchase by the original end-user. If a material or workmanship defect arises and a valid claim is received within the Warranty Period, as an Official Reseller, we will replace the case only. Pokeshop and OtterBox cannot be held liable for damages to personal property due to misuse or improper care and maintenance of case and o-ring seals. OtterBox warranty does not, under any circumstance, cover the replacement or cost of any electronic device or personal property inside or outside of the case.

Send your OtterBox Warranty inquiries to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it for RMA details.

No warranties or guarantees made for trading card products due to the random nature of booster packs and booster boxes which we have no control over.  Our products are 100% official and free from tampering.  Single cards are fresh out of pack Near Mint to Mint quality, unless otherwise noted.  Please see our return policies regarding trading card games.